Orange Inca crafts a vibrant fusion of Peruvian craftsmanship with modern design sensibilities, incorporating sustainable materials like sheep wool, junco, alpaca, and natural dyes. Each product is either handcrafted or combines manual artisanship with minimal machine intervention, ensuring uniqueness and ethical production.

Currently, all our products are 100% handmade. As we expand, some products may include machine processes, yet will predominantly involve manual craftsmanship to maintain authenticity and sustainability.

We use a variety of natural materials, including sheep wool, alpaca wool, and junco, all sourced and processed through sustainable practices. These materials are selected for their quality and environmental benefits.

You can place an order directly through our website for individual items. For wholesale, larger orders, or customisations, please contact us at hello@orangeinca.com.

We accept several payment methods including major credit cards and PayPal. All transactions are secure and encrypted.

Yes, we offer international shipping. Please be aware that international customers are responsible for all duties, taxes, and additional charges. These are not included in our prices. More details can be found in our Shipping Policy. We run special promotions for our subscribers, so stay tuned for exclusive deals.

International customers are responsible for all duties, taxes, and charges. These fees are not included in our prices. If a shipment is refused, customers bear the cost of returning the package. We do not mark orders as gifts to bypass customs fees. Contact us at info@orangeinca.com if we do not currently ship to your country.

We dispatch orders on business days, excluding weekends and public holidays, typically within 3 days of order placement. Once dispatched, anticipate 1-4 business days for express and 2-8 business days for standard delivery, depending on your location. Delivery details will be provided in your confirmation email.

Returns are accepted within 14 days of you receiving your products. They require to be in their original condition. Our return policy is in line with Australian Consumer Law. More details can be found in our Return Policy.

You can contact us through our contact page! We will be happy to assist you.

Yes, visits to our showroom are by appointment. Please contact us at hello@orangeinca.com to schedule your visit.

Care instructions vary:

• Junco products: Gently hand wash with a soft brush and eco-friendly soap; dry in shade.
• Frazadas and cushions: Professional dry cleaning recommended; for minor spills, spot clean with a damp cloth and natural soap. Regular airing and gentle brushing maintain freshness.
• More detailed care instructions are provided with your products.

We offer customisations for junco bags and can source specific colours for frazadas and cushions. For upholstery and other detailed customisations, please contact us to discuss your needs.

For more detailed assistance, please contact us at hello@orangeinca.com. We are here to help with any questions or special requests.

Yes, we are committed to fair trade practices. We work directly with artisans, and with partners that promote a voluntary and fair trade relationship between producers and consumers. In addition, the animals that provide the raw material live in conditions of well-being, and free from suffering.