Orange Inca is designed in Australia and made in Peru. We work with Peruvian artisans and natural materials: sheep and alpaca wool, junco reed and leather. Our frazadas are naturally dyed and our junco is primarily naturally dyed. No two pieces are exactly alike.

Most of our pieces are made by hand. A few use some machine help, such as the fabric of the Alba clutch and the straps of the Pisac sandals, which are woven with the help of machines and then cut and made by hand.

We use natural materials, including sheep wool, alpaca wool, junco reed and leather. Every product page lists exactly what the piece is made from, and Our Materials page explains each one.

You can place an order directly through our website for individual items. 

For wholesale, larger orders, or customisations, please contact us at hello@orangeinca.com.

We accept several payment methods including major credit cards, PayPal and Afterpay. All transactions are secure and encrypted.

Yes, we offer international shipping. Please be aware that international customers are responsible for all duties, taxes, and additional charges. These are not included in our prices. More details can be found in our Shipping Policy. We run special promotions for our subscribers, so stay tuned for exclusive deals.

International customers are responsible for all duties, taxes, and charges. These fees are not included in our prices. If a shipment is refused, customers bear the cost of returning the package. We do not mark orders as gifts to bypass customs fees. Contact us at hello@orangeinca.com if we do not currently ship to your country.

We dispatch orders on business days, excluding weekends and public holidays, typically within 3 days of order placement. Once dispatched, anticipate 1-4 business days for express and 2-8 business days for standard delivery, depending on your location. Delivery details will be provided in your confirmation email.

Returns are accepted within 14 days of delivery if an item is faulty or not as described, in line with Australian Consumer Law. More details are in our Return Policy.

Care instructions vary:

• Junco products: Wipe clean with a soft cloth lightly dampened with white vinegar. Don't soak. Dry in shade, and store in a breathable cotton bag, never in plastic.
• Frazadas and cushions: Air and shake them out, blot spills with a clean cloth and cold water, and never wash them at home. Use a specialist dry cleaner about once a year.
• More detailed care instructions are provided with your products. Visit the Orange Inca Product Care Hub.

We have a pop up in Avalon Beach, on Saturdays and Sundays: Shop 3, Avalon Parade.

In addition, visits to our showroom are by appointment. Please contact us at hello@orangeinca.com to schedule your visit.

You can contact us through our contact page! We will be happy to assist you.

We offer customisations for junco bags and can source specific colours for frazadas and cushions. For upholstery and other detailed customisations, please contact us to discuss your needs.

For more detailed assistance, please contact us at hello@orangeinca.com. We are here to help with any questions or special requests.

Yes. We work directly with the artisans and workshops who make our pieces, with no agents or trading houses in between. We travel to the weavers and choose each frazada in person, and we agree prices, planning and orders with our makers directly.